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LOGISTICS // COLD CHAIN
Shipping and cold chain
Temperature-sensitive material fails quietly. Everything below exists so a compromised shipment is visible on arrival rather than three months into a study. Shipping options and costs for your order are shown at checkout.
| Item | Condition | Carrier | Dispatch |
|---|---|---|---|
| Lyophilised peptides | Dry ice, 5 kg minimum | Overnight priority | Mon–Wed only |
| Solutions, 2–8 °C | Gel cold packs, insulated | Overnight priority | Mon–Thu |
| Ambient reference standards | Ambient, desiccant sachet | Ground, 2–5 day | Daily |
| International | Dry ice, customs pre-cleared | Broker-managed | By arrangement |
Cold chain runs Mon–Wed
Dry-ice shipments dispatch early in the week so nothing sits in a depot over a weekend. A Thursday order ships the following Monday rather than risking the sublimation window.
Temperature indicator enclosed
Every cold-chain box carries an irreversible indicator card. Photograph it at receipt before unpacking; that photograph is what we need if you claim.
48-hour damage window
Report breakage, a tripped indicator, or a missing dry-ice charge within 48 hours of delivery and we replace the shipment. Later reports are assessed case by case.
On delivery
Someone should be available to accept the shipment and move it to storage the same day — dry ice will not hold a frozen item over a closed weekend, and we cannot warrant material left outside or uncollected.
